Privacy Policy

Effective date: 09.12.2025

1. Introduction

At Better Flags, your trust matters. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with EU data protection laws, including the GDPR.

2. Information We Collect

a. Information You Provide

• Contact details (name, email, address) when you place an order, submit a form, or subscribe to our newsletter.
• Any custom artwork, design files, or content submitted for custom flag production or collaborations.
  
  

b. Automatically Collected Information

• Website usage data such as IP address, device type, and browsing behavior.
• Cookies used for site performance, analytics, and user experience.
  
  

c. Third-Party Sources

• Information provided by payment processors, shipping carriers, and trusted marketing partners — all handled securely and lawfully.
  
  

3. How We Use Your Information

Essential Purposes (Legal Basis)

• Process and fulfill orders, including production, shipping, and delivery.
• Provide customer support and manage inquiries or product concerns.
• Comply with legal obligations (tax requirements, billing, regulatory notices).
  
  

Additional Purposes (With Consent)

• Send newsletters, product updates, or offers (you may unsubscribe at any time).
• Improve our services, website, and product experience using aggregated analytics.
  
  

4. Data Sharing & Third Parties

• Service Providers: We securely share personal data with third parties such as payment gateways, shipment partners, and email service providers — always under data-processing agreements.
• Legal Compliance: We may disclose information if required to meet regulatory or legal obligations.
• No Sale of Personal Data: Better Flags® does not and will not sell your personal information.
  
  

5. International Data Transfers

If personal data is transferred outside the EU (e.g., to servers or service providers), we ensure legal safeguards such as Standard Contractual Clauses to maintain GDPR-level protection.

6. Your Rights

Under GDPR, you have the right to:

• Access, correct, or request deletion of your personal data.
• Withdraw consent at any time for marketing or optional data processing.
• Request restriction or object to certain forms of processing.
• File a complaint with your local supervisory authority.
  
  

7. Data Retention

• Personal data is retained only as long as necessary for processing orders, fulfilling legal obligations, or providing customer support.
• Marketing-related data is kept until you unsubscribe or request removal.
  
  

8. Cookies & Tracking Technologies

We use cookies to ensure proper site functionality, analytics, and improved user experience.
You can adjust your cookie preferences through your browser or our site’s cookie banner.
We do not use third-party tracking cookies without explicit consent.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant updates will be communicated via email or site notifications. The “Last Updated” date will always reflect the latest revision.